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FAQ

HERE AT MYRA SWIM, WE AIM TO PROVIDE YOU WITH ALL THE INFORMATION YOU NEED ABOUT SELECTING, ORDERING & RECEIVING THE RIGHT PRODUCT FOR YOU.

IF WE DON'T ANSWER YOUR QUESTIONS BELOW, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM. CLICK HERE

PRODUCT DETAILS

Myra Swim is designed to fit and feel like a second skin. Crafted from high quality fabrics with seamless finishes, each style gently moulds and contours the body. Our considered sizing and cuts accomodate all curves without digging into the skin and leaving unwanted marks.

SIZING & FIT NOTES

Myra Size Guides are a helpful starting point when choosing your size. Please be mindful that this chart provides a size estimate that may vary between individual styles. We recommend referencing item descriptions and considering personal preferences when choosing your best size.

If you are unsure and require further assistance our customer service team will gladly assist you. Please contact them via email info@myraswim.com or website live chat.

THE BASIC MYRA FIT BREAK DOWN

  • Myra Swim sizes run in five standard sizes; Extra Small, Small, Medium, Large & Extra Large.
  • All Myra Swim garments follow AUS standard sizing unless stated otherwise.
  • Seamless finishes allow each size to stretch up to 1 size larger when worn.
  • When selecting minimal cut and coverage styles, we typically suggest sizing up for larger busts and longer torsos. Please reference each product description for guidance.


 

 

MYRA MINI SIZING

  • When selecting Myra Mini sizes, choose the size closest to your child's age.
  • If your child is between sizes, we recommend sizing up to accommodate growth.
  • For children 11+ years old, we recommend a women's XS. 
  • If your child has a longer torso we suggest going up 1 size in our one pieces.

PRODUCT CARE

Caring for your swimwear is important. Make sure you follow these steps to keep your swimwear clean and fresh for use.

  • Rinse thoroughly after use.
  • Hand wash in cold, soapy water and rinse again.
  • Do not use warm or hot water.
  • Do not machine wash, dry clean, iron or tumble dry.
  • Lay flat to dry in shade.
  • Do not leave garments in direct sunlight.
  • Avoid contact with sunscreen, oils, chlorine and harsh chemicals, as these may damage the material and cause colour fading.
  • Avoid contact with hot water, spa and sauna-like conditions.
  • Avoid contact with rough surfaces such as rocks, pool edges and stone or pebble finishes as they may cause pilling. Myra Swim does not take responsibility for fabric damage caused by rough surfaces.
  • Store garments in a cool, dry area with sufficient airflow to prevent moisture build up.

Wear with confidence. We made these pieces with love for you to enjoy!

SHIPPING

Delivery time is approximate for orders placed before 10 am Monday - Friday.
All times noted below are Australian Eastern Standard Time (AEST)

WE DO NOT SHIP TO PO BOXES

  • ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING.
  • DHL EXPRESS SERVICE REQUIRES A SIGNATURE UPON DELIVERY, NO EXCEPTIONS.
  • DHL STANDARD DELIVERY HAS A COMPULSORY SAFE DROP SERVICE.
  • If you choose to remove a signature from your DHL Express shipment, Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
  • We do not ship to Russia or military bases.
  • Please allow 48 business hours to process orders and receive tracking number/confirmation of order shipment (During non-sale periods).
  • Myra Swim is not liable for wrong information entered during the checkout process. If you do not provide the correct shipping address, we are not required to refund. Please make sure all your shipping information is accurate before finalising an order.
  • If you are situated in the Middle East, Eastern parts of Europe or a remote location, then we strongly recommend opting for DHL Express
  • Myra Swim does not refund shipping costs if, in the unlikely situation, Express shipping is delayed
  • If you need your order by a specific date, we strongly recommend opting for Express shipping to ensure your package arrives in time
  • PLEASE NOTE: STANDARD SHIPPING TIMES TO EUROPE/MEXICO/ASIA WILL DIFFER (APPROXIMATELY 15-25 BUSINESS DAYS). PLEASE CONTACT INFO@MYRASWIM.COM FOR FURTHER INFORMATION.

TRACK YOUR ORDER

ALL MYRA SWIM PURCHASES WILL COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER DISPATCH CONFIRMATION EMAIL.
PLEASE FIND YOUR LOCATION BELOW. COPY & PASTE THE TRACKING INTO THE RED 'TRACK YOUR ORDER' LINKS PROVIDED. 

AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78

USA
TRACK YOUR ORDER
CALL - 800-426-5962
CANADA
TRACK YOUR ORDER
CALL - +1 855 345 7447
NEW ZEALAND
TRACK YOUR ORDER
CALL - 0800 800 020
MEXICO
TRACK YOUR ORDER
CALL +52 (55) 5345 7000     
SOUTH AMERICA
TRACK YOUR ORDER
CALL- 
BRAZIL - 0800 892 1589
ARGENTINA - 0810 1223 345
ASIA
TRACK YOUR ORDER
CALL -
CHINA - 95380
JAPAN - 0120-39-2580
HONG KONG - +852-2400-3388
KOREA - 1588-0001
MALAYSIA - 1-800-888-388
PHILIPPINES - +63 2 8811 7000
SINGAPORE - +65 6285 8888
TAIWAN - 0800-769-888
THAILAND - 02-345-5000
EUROPE
TRACK YOUR ORDER
CALL -
FRANCE - 0825100080
IRELAND - 0818 725 725
ITALY - 199 199 345
NORWAY - +47 21 00 22 00
UK - 0808-234-2907
GERMANY - 0180 6 345 300-1
BELGIUM - 02 715 50 50
SPAIN - +34 902 12 24 24
DUBAI
TRACK YOUR ORDER
CALL - +49 228 92 95 95 95
AFRICA
TRACK YOUR ORDER
CALL - SOUTH AFRICA - 0860 345 000
ALL OTHER COUNTRIES
TRACK YOUR ORDER

TRACK YOUR STANDARD SHIPPING ORDER

All Myra Swim purchases come with a tracking number supplied to you in your order confirmation email.

Please find your location below and enter the tracking ID, which can be found on the left-hand side of the page that appears when clicking on the DHL tracking link in your email.

Please note that delivery will be handled by your national postal service. Once your order has been dispatched with standard shipping, your address cannot be changed.

IMPORT DUTIES, TAXES & TARIFF FEE'S

Please note: Import duties, taxes, and tariffs are determined by your country’s government, not by Myraswim Pty Ltd.

  • Myra Swim is not liable for customs clearance fees, including new USA tariffs, or for any delays caused by customs holding your package.
  • Our online prices do not include import duties, taxes, or other charges you may incur when your order arrives in your country. These costs are determined by your local customs office and are outside our control.
  • Customs notifications: We are not responsible if your country’s postal authority does not notify you that your package is awaiting payment of duties or taxes. Please monitor your tracking details to avoid delays.

Important reminders:

  • If delivery is refused, all orders will be returned to us and a $40 return fee will be deducted from your store credit. Refunds will not be issued.
  • All deliveries require a signature. If no one is available to sign, and the package is returned to us, the same $40 return fee will apply.
  • If you choose to remove the signature requirement, Myra Swim is not responsible for lost or stolen packages.
  • Myra Swim does not cover return shipping costs, and customers are responsible for all customs duties and taxes on exchanges.

Shipping tip: We recommend choosing DHL Standard Shipping for orders if your country has a low duties and taxes threshold.

USA AND CANADA RETURNS

  1. Start your return via our online returns portal using your order number and zip code.
  2. Once submitted, your return label will be sent to you via email. Please attach it securely to your parcel.
  3. Drop your return off at the carrier location indicated on your label.
  4. Once received, your refund or store credit will be processed within 1–2 business days (3–4 business days during sale periods).

INTERNATIONAL RETURNS

  1. Start your return via our online returns portal using your order number and zip code.
  2. Once submitted, you will receive an email with return instructions, including where to purchase your return label and how to send your item back to us. Please ensure your item is securely packaged.
  3. Once received, your refund or store credit will be processed within 1–2 business days (3–4 business days during sale periods).

OUR RETURN POLICY 

  • Orders must be returned within 14 days of receiving your order. 
  • Refunds are only offered on full-priced Myra Swim items.
  • Items marked ‘SALE’ or purchased during a sale period are final sale and cannot be returned (excludes $20 sign-up code).
  • Skin products, sunscreens, footwear, and towels are final sale and cannot be returned.
  • Items must be returned in original condition with hygiene stickers/tags attached. Soiled or tampered items will not be accepted and will be returned to the customer at their expense ($30 fee applies).
  • Returns due to unaccepted or refused delivery, unclaimed parcels, or failure to pay duties/import taxes will incur a $40 processing fee. In these cases, refunds will not be provided and a store credit will be issued instead.
  • Add Checkout+ at checkout to receive fully covered return shipping (USA & CANADA only). If Checkout+ is not selected, you will need to pay for return shipping.
  • Exchange orders are shipped within 1–3 business days once your return is in transit. All exchange orders are shipped via DHL Express (duties and taxes not included).
  • Refunds are issued to the original payment method used at purchase. If you paid with a gift card, any refund will first be credited back to the gift card, and any remaining amount will be refunded to your other payment method.
  • Returned items remain the responsibility of the customer until they are received and processed by our warehouse. Myraswim is not liable for any returns that are lost, delayed or damaged in transit.

SALE PERIODS

All sale period items are FINAL SALE and cannot be returned.

PLEASE READ THE INFORMATION BELOW BEFORE CONTACTING OUR CUSTOMER SERVICE TEAM.

  • Due to high order volumes, please allow 5-10 business days for your order to be processed.
  • Once a sale order is placed, Myra Swim cannot add, remove or change items within the current order. A new order will have to be placed for additional items.
  • Myra Swim does not take responsibility if incorrect items are ordered during sale periods. Any order changes are at the discretion of our Customer Service Team and are not guaranteed before pick up of shipment.
  • Sale discounts cannot be redeemed outside the advertised sale dates & times.
  • If orders are placed before or after the specified sale times, Myra Swim will not reimburse you for the sale difference.

PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE

DAMAGED OR FAULTY ITEMS

In the event your item may be faulty, please contact our Customer Service Team via email info@myraswim.com. Supply your name, order number and an image of the fault so we can assist you further.

Please note that general wear and tear is not considered a product fault. Myra Swim will not take responsibility for this.



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