FAQ
PRODUCT CARE
PRODUCT DETAILS
Myra Swim is designed to fit and feel like a second skin. Crafted from high quality fabrics with seamless finishes, each style gently moulds and contours the body. Our considered sizing and cuts accomodate all curves without digging into the skin and leaving unwanted marks.
PRODUCT CARE
Caring for your swimwear is important. Make sure you follow these steps to keep your swimwear clean and fresh for use.
• Rinse thoroughly after use.
• Hand wash in cold, soapy water and rinse again.
• Do not use warm or hot water.
• Do not machine wash, dry clean, iron or tumble dry.
• Lay flat to dry in shade.
• Do not leave garments in direct sunlight.
• Avoid contact with sunscreen, oils, chlorine and harsh chemicals, as these may damage the material and cause color fading.
• Avoid contact with hot water, spa and sauna-like conditions.
• Avoid contact with rough surfaces such as rocks, pool edges and stone or pebble finishes as they may cause pilling. MYRA does not take responsibility for fabric damage caused by rough surfaces.
• Store garments in a cool, dry area with sufficient airflow to prevent moisture build up.
Wear with confidence. We made these pieces with love for you to enjoy!
SIZING AND FIT NOTES
Myra Size Guides are a helpful starting point when choosing your size. Please be mindful that this chart provides a size estimate that may vary between individual styles. We recommend referencing all item descriptions and considering personal preferences when choosing your best size.
• If you are unsure and require further assistance our customer service team will gladly assist you. Please contact them via email info@myraswim.com or website live chat.
• All Myra Swim garments are physically labelled with AUS sizing labels unless stated otherwise.
THE BASIC MYRA FIT BREAKDOWN
• Myra Swim sizes run in five standard sizes; Extra Small, Small, Medium, Large & Extra Large.
• All Myra Swim garments follow AUS standard sizing unless stated otherwise.
• Seamless finishes allow each size to stretch up to 1 size larger when worn.
• When selecting minimal cut and coverage styles, we typically suggest sizing up for larger busts and longer torsos. Please reference each product description for guidance.
MYRA MINI SIZING
• When selecting kids sizes, choose the size closest to your child's age.
• If your child is in-between sizes and you are unsure what size to buy, we recommend sizing up, to accommodate your growing child.
• If your child has a longer torso we suggest going up 1 size in our one pieces.
• If your child is 11+ , we recommend a women's XS
SHIPPING
Delivery time is approximate for orders placed before 10 am Monday - Friday.
All times noted below are Australian Eastern Standard Time (AEST)
WE DO NOT SHIP TO PO BOXES
• ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING.
• DHL EXPRESS SERVICE REQUIRES A SIGNATURE UPON DELIVERY, NO EXCEPTIONS.
• DHL STANDARD DELIVERY HAS A COMPULSORY SAFE DROP SERVICE.
• If you choose to remove a signature from your DHL Express shipment, Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
• We do not ship to Russia or military bases.
• Please allow 48 business hours to process orders and receive tracking number/confirmation of order shipment (During non-sale periods).
• Myra Swim is not liable for wrong information entered during the checkout process. If you do not provide the correct shipping address, we are not required to refund. Please make sure all your shipping information is accurate before finalising an order.
• If you are situated in the Middle East, Eastern parts of Europe or a remote location, then we strongly recommend opting for DHL Express
• Myra Swim does not refund shipping costs if, in the unlikely situation, Express shipping is delayed
• If you need your order by a specific date, we strongly recommend opting for Express shipping to ensure your package arrives in time
PLEASE NOTE: STANDARD SHIPPING TIMES TO EUROPE/MEXICO/ASIA WILL DIFFER (APPROXIMATELY 15-25 BUSINESS DAYS). PLEASE CONTACT INFO@MYRASWIM.COM FOR FURTHER INFORMATION.
IMPORT DUTIES, TAXES & TARIFF FEE'S
Please note: Import duties, taxes, and tariffs are determined by your country’s government, not by Myraswim Pty Ltd.
- Myra Swim is not liable for customs clearance fees, including new USA tariffs, or for any delays caused by customs holding your package.
- Our online prices do not include import duties, taxes, or other charges you may incur when your order arrives in your country. These costs are determined by your local customs office and are outside our control.
- Customs notifications: We are not responsible if your country’s postal authority does not notify you that your package is awaiting payment of duties or taxes. Please monitor your tracking details to avoid delays.
Important reminders:
- If delivery is refused, all orders will be returned to us and a $40 return fee will be deducted from your store credit. Refunds will not be issued.
- All deliveries require a signature. If no one is available to sign, and the package is returned to us, the same $40 return fee will apply.
- If you choose to remove the signature requirement, Myra Swim is not responsible for lost or stolen packages.
- Myra Swim does not cover return shipping costs, and customers are responsible for all customs duties and taxes on exchanges.
Shipping tip: We recommend choosing DHL Standard Shipping for orders if your country has a low duties and taxes threshold.
TRACK YOUR ORDER
ALL MYRA SWIM PURCHASES WILL COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER DISPATCH CONFIRMATION EMAIL.
PLEASE FIND YOUR LOCATION BELOW. COPY & PASTE THE TRACKING INTO THE RED 'TRACK YOUR ORDER' LINKS PROVIDED.
AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78
USA
TRACK YOUR ORDER
CALL - 800-426-5962
CANADA
TRACK YOUR ORDER
CALL - +1 855 345 7447
NEW ZEALAND
TRACK YOUR ORDER
CALL - 0800 800 020
MEXICO
TRACK YOUR ORDER
CALL +52 (55) 5345 7000
SOUTH AMERICA
TRACK YOUR ORDER
CALL-
BRAZIL - 0800 892 1589
ARGENTINA - 0810 1223 345
ASIA
TRACK YOUR ORDER
CALL -
CHINA - 95380
JAPAN - 0120-39-2580
HONG KONG - +852-2400-3388
KOREA - 1588-0001
MALAYSIA - 1-800-888-388
PHILIPPINES - +63 2 8811 7000
SINGAPORE - +65 6285 8888
TAIWAN - 0800-769-888
THAILAND - 02-345-5000
EUROPE
TRACK YOUR ORDER
CALL -
FRANCE - 0825100080
IRELAND - 0818 725 725
ITALY - 199 199 345
NORWAY - +47 21 00 22 00
UK - 0808-234-2907
GERMANY - 0180 6 345 300-1
BELGIUM - 02 715 50 50
SPAIN - +34 902 12 24 24
DUBAI
TRACK YOUR ORDER
CALL - +49 228 92 95 95 95
AFRICA
TRACK YOUR ORDER
CALL - SOUTH AFRICA - 0860 345 000
ALL OTHER COUNTRIES
TRACK YOUR ORDER
TRACK YOUR STANDARD SHIPPING ORDER
ALL MYRA SWIM PURCHASES COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER CONFIRMATION EMAIL. PLEASE FIND YOUR LOCATION BELOW AND ENTER THE TRACKING ID THAT CAN BE FOUND ON THE LEFT HAND SIDE OF THE PAGE THAT APPEARS WHEN CLICKING ON THE DHL TRACKING IN THE EMAIL. PLEASE NOTE THAT DELIVERY WILL BE HANDLED BY YOUR NATIONAL POSTAL SERVICE.
PLEASE NOTE: ONCE YOUR ORDER HAS BEEN DISPATCHED WITH STANDARD SHIPPING, YOUR ADDRESS CAN NOT BE CHANGED.
SALE PERIODS
All sale period items are FINAL SALE and cannot be returned.
PLEASE READ THE INFORMATION BELOW BEFORE CONTACTING OUR CUSTOMER SERVICE TEAM.
• Due to high order volumes, please allow 5-10 business days for your order to be processed.
• Once a sale order is placed, Myra Swim cannot add, remove or change items within the current order. A new order will have to be placed for additional items.
• Myra Swim does not take responsibility if incorrect items are ordered during sale periods. Any order changes are at the discretion of our Customer Service Team and are not guaranteed before pick up of shipment.
• Sale discounts cannot be redeemed outside the advertised sale dates & times.
If orders are placed before or after the specified sale times, Myra Swim will not reimburse you for the sale difference.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE
RETURNS
USA, CANADA AND UK RETURNS
Myra Swim provides USA, CANADA AND UK customers with a return’s portal for cost-effective and timely returns. Please seek our returns policy below to understand your eligibility for a refund or credit upon the return of your goods.
1- Locate your order number and zip code to submit your return. Once you submit your return, you will receive a postage label directly to your email. Attach the label securely to your postage bag.
2- Drop off your package with the courier shown on your return label.
Our team will process your credit/refund within 1-2 business days once returned, ensuring adherence to our Return Policy listed below. Please allow up to 3-4 business days for your return to be processed during sale periods.
PLEASE NOTE -
We do not take responsibility for lost returns. All return fees are the responsibility of the customer and will not be covered or reimbursed. This includes import duties, taxes or tariff's. Our returns portal is for USA, CANADA AND UK customers only.
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NON USA, CANADA AND UK ONLY
1- Try on your garments over underwear.
2- Take unwanted garments and check tag/hygiene stickers that all are attached in original condition. Place items back in the garment bag.
3- Read our Return Policy below to avoid any confusion and processing delays.
4- Fill out your returns form here, making sure you fill in ALL sections to make it easier/faster for us to process at Myra Swim HQ.
5- Post back to the address provided. Regular or Express shipping methods are up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.
RETURNS ADDRESS -
Myra Swim Returns
2-6 Hawker Street
Warehouse #21
Currumbin 4223 QLD
6- Once the items arrive at Myra Swim HQ, you will receive an email confirmation that your items have been refunded or your store credit is ready to use.
Please allow up to 3-4 business days for your return to be processed during sale periods.
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OUR RETURN POLICY
- Orders must be returned within 14 days of receiving your order. Returns outside this period will not be accepted and will be returned at the customer’s cost.
- We offer refunds on full-priced Myra Swim items only.
- Items marked 'SALE' or purchased during a sale period with any discount are FINAL SALE and cannot be returned or exchanged (excludes $20 sign-up code).
- Skin products, sunscreens, footwear, and towels are final sale and cannot be returned.
- We do not accept worn, washed, stained, damaged, or altered items. Soiled or tampered items are ineligible for refund, store credit, or exchange. Customers can choose to have soiled items returned at their expense or disposed of in-house. Penalty for returning soiled items: $30 (duties and taxes not included).
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Returns due to unaccepted delivery, unclaimed parcels, or refusal to pay duties/import taxes will incur a $40 return processing fee. A store credit will be issued only; refunds will not be provided. No exceptions.
- Add Returns Coverage ($2.98) at checkout for free returns (refund, store credit, or exchange). Without coverage, a return shipping fee will apply via our returns portal (varies by country). Customers outside USA, Canada, and UK must arrange their own shipping.
- Exchange orders are processed and shipped within 1–3 business days once your return is on its way. All exchanges are sent via DHL Express (duties and taxes not included).
- Refunds are returned to the original payment method used at purchase. If you paid with a gift card, any refund will first be credited back to the gift card, and any remaining amount will be refunded to your other payment method.
