FAQ

 

PRODUCT CARE

PRODUCT DETAILS 

Myra Swim swimwear is made to fit and feel like a second skin. For ultimate comfort and durability all year round. Myra Swim fabrics are high quality Nylon spandex and, with a seamless finish, are made to stretch and mould to any body type. You will find our sizes are super stretchy to fit all curves without giving you that dug into skin look. 

 

PRODUCT CARE

Caring for your swimwear is important. Make sure you follow the simple steps to keeping your swimwear clean and fresh for summer use.

SIZING & FIT NOTES 

Please use the Myra Size Guides as an estimate as to what size to purchase, as styles, sizes and cuts vary between each individual item and may not be consistent with the size guide measurements.

• If you are unsure & require further assistant regarding your sizes and measurements, our customer service team are more than happy to help you. Please contact them via our contact page

• All Myra Swim garments are physically labelled with AUS sizing labels unless stated otherwise.

 

THE BASIC MYRA FIT BREAKDOWN

• Our sizes run in five standard sizes. Extra Small, Small, Medium, Large & Extra Large.

• All pieces are standard sizing unless advised on the item description.

We suggest reading all garment item descriptions online to avoid ordering the wrong size.

• Seamless finishes give a super stretchy feel and can stretch out to 1 size bigger (returning to normal size when taken off)

• Due to our minimal cut & coverage style, we suggest larger busts going up one size to your standard t-shirt size unless you are comfortable with minimal coverage.

 

 

 

MYRA MINI SIZING
• When selecting kids sizes, choose the size closest to your child's age.
• If your child is in-between sizes and you are unsure what size to buy, we recommend sizing up, to accommodate your growing child.
• If your child has a longer torso we suggest going up 1 size in our one pieces.
• If your child is 11+ , we recommend a women's XS

 

SHIPPING

Delivery time is approximate for orders placed before 9 am Monday - Friday.
All times noted below are Australian Eastern Standard Time (AEST)

WE DO NOT SHIP TO PO BOXES 

• ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING.
• DHL EXPRESS SERVICE REQUIRES A SIGNATURE UPON DELIVERY, NO EXCEPTIONS.
• DHL STANDARD DELIVERY HAS A COMPULSORY SAFE DROP SERVICE.
• If you choose to remove a signature from your DHL Express shipment, Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
• We do not ship to Russia or military bases. 
• Please allow 48 business hours to process orders and receive tracking number/confirmation of order shipment (During non-sale periods).
• Myra Swim is not liable for wrong information entered during the checkout process. If you do not provide the correct shipping address, we are not required to refund. Please make sure all your shipping information is accurate before finalising an order.
• If you are situated in the Middle East, Eastern parts of Europe or a remote location, then we strongly recommend opting for DHL Express
• Please note that standard shipping times can vary between 5 to 24 days due to some delays with COVID-19.

• Myra Swim does not refund shipping costs if, in the unlikely situation, Express shipping is delayed
• If you need your order by a specific date, we strongly recommend opting for Express shipping to ensure your package arrives in time

PLEASE NOTE: STANDARD SHIPPING TIMES TO EUROPE/MEXICO/ASIA WILL DIFFER (APPROXIMATELY 15-25 BUSINESS DAYS). PLEASE CONTACT INFO@MYRASWIM.COM FOR FURTHER INFORMATION. 

CUSTOMS IMPORT DUTY & TAXES

• PLEASE BE AWARE THAT MYRA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY, NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS. OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
• THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES BEFORE PLACING AN ORDER.
• MYRA SWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.
• If you choose to reject/refuse delivery due to customs fees, a $25 return fee will be deducted from your refund to cover return shipping due to your refusal.
• All items are to be signed for by DHL or Australia Post. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us, this $25 fee will occur.
• Myra Swim will not cover return shipping; this is the customer's responsibility.
• Myra Swim would highly suggest choosing DHL standard delivery on all orders to Europe & Canada or if your country has a low duties and taxes threshold. 

TRACK YOUR ORDER
ALL MYRA SWIM PURCHASES WILL COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER DISPATCH CONFIRMATION EMAIL.
PLEASE FIND YOUR LOCATION BELOW. COPY & PASTE THE TRACKING INTO THE RED 'TRACK YOUR ORDER' LINKS PROVIDED. 
IF YOU REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT THE MAILING SERVICE DIRECTLY WITH YOUR TRACKING NUMBER
OR OUR CUSTOMER SERVICE TEAM - INFO@MYRASWIM.COM

AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78

USA
TRACK YOUR ORDER
CALL - 800-426-5962

CANADA
TRACK YOUR ORDER
CALL - +1 855 345 7447

NEW ZEALAND
TRACK YOUR ORDER
CALL - 0800 800 020

MEXICO
TRACK YOUR ORDER
CALL +52 (55) 5345 7000     

SOUTH AMERICA
TRACK YOUR ORDER
CALL- 
BRAZIL - 0800 892 1589
ARGENTINA - 0810 1223 345

ASIA
TRACK YOUR ORDER
CALL -
CHINA - 95380
JAPAN - 0120-39-2580
HONG KONG - +852-2400-3388
KOREA - 1588-0001
MALAYSIA - 1-800-888-388
PHILIPPINES - +63 2 8811 7000
SINGAPORE - +65 6285 8888
TAIWAN - 0800-769-888
THAILAND - 02-345-5000

EUROPE
TRACK YOUR ORDER
CALL -
FRANCE - 0825100080
IRELAND - 0818 725 725
ITALY - 199 199 345
NORWAY - +47 21 00 22 00
UK - 0808-234-2907
GERMANY - 0180 6 345 300-1
BELGIUM - 02 715 50 50
SPAIN - +34 902 12 24 24

DUBAI
TRACK YOUR ORDER
CALL - +49 228 92 95 95 95

AFRICA
TRACK YOUR ORDER
CALL - SOUTH AFRICA - 0860 345 000

ALL OTHER COUNTRIES
TRACK YOUR ORDER
 
TRACK YOUR STANDARD SHIPPING ORDER
ALL MYRA SWIM PURCHASES COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER CONFIRMATION EMAIL. PLEASE FIND YOUR LOCATION BELOW AND ENTER THE TRACKING ID THAT CAN BE FOUND ON THE LEFT HAND SIDE OF THE PAGE THAT APPEARS WHEN CLICKING ON THE DHL TRACKING IN THE EMAIL. PLEASE NOTE THAT DELIVERY WILL BE HANDLED BY YOUR NATIONAL POSTAL SERVICE.

PLEASE NOTE: ONCE YOUR ORDER HAS BEEN DISPATCHED WITH STANDARD SHIPPING, YOUR ADDRESS CAN NOT BE CHANGED.

 

SALE PERIODS DISPATCH TIMES
• Please allow 5-10 business days for your order to be processed due to high order volumes.
• Please be aware that DHL Standard can take longer than the suggested shipping time frame during sale periods.

• Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods, we can not take responsibility for changing the order before pick up of shipment.
• If your order is shipped before your customer service email is checked, it is the customer's responsibility to return the incorrect items purchased.
• Once a sale order is placed, we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECKOUT PAGE

 

 

SALE PERIODS

 

SALE PERIODS

All sale period items are FINAL SALE. No refunds, unless item is faulty.

Orders can be returned for store credit only.

PLEASE READ THE INFORMATION BELOW BEFORE CONTACTING OUR CUSTOMER SERVICE TEAM.

• Allow between 5-10 business days for your order to be processed due to high order volumes.

• If wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment. This is due to high volumes of orders/emails during sale periods.

• If your order is shipped before your customer service email is checked it is the customer's responsibility to return the incorrect items purchased.

• Once a sale order is placed, we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.

• Sale discounts can not be redeemed outside the advertised sale dates & times.
If orders are placed before or after the sale times, we can not reimburse you for the sale difference.
• If you are to return a sale item for store credit, we can not honour the previous sale discount to repurchase new/exchange items. New purchases with store credits are to be used with current prices & current valid offers.

PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE

 

RETURNS

 

Myra Swim wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we're here to help you get your order correct.

• It is important to us that you are completely satisfied with your purchase, which is why we offer a refund for full priced items* returned to us within 14 days from the date of delivery and in accordance with our terms and conditions of returns. 

• If your item isn't full priced (ie you used a discount code or purchased a sale garment) we offer a store credit if the item/s are returned to us within 14 days from the date of delivery and in accordance with our terms and conditions of returns.  

All details and terms of our returns policy are highlighted on this page however if you have any enquires, email our customer service team: returns@myraswim.com

 

STEPS OF RETURNING YOUR PURCHASES

1- Try on your garments over underwear

2- Take unwanted garments & check tag/hygiene sticker that all are attached in original condition. Place items back in the garment bag.

3- Read our terms & conditions of purchase below to avoid any confusion & processing delays.

4- Fill out your returns form making sure you fill in ALL sections to make it easier/faster for us to process at Myra Swim HQ.

5- Post back to address provided. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.

 

Return Address

Myra Swim Returns
2-6 Hawker Street
Warehouse #21
Currumbin 4223 QLD

 

6- Once the items arrive at Myra Swim HQ you will receive an email confirmation that your items have been refunded or your store credit is ready to use.

A copy of our returns form can be found here.

Please allow up to 3-4 business days for your return to be processed during sale periods.

STEPS OF RETURNING YOUR ITEMS - USA ORDERS

Myra Swim provides our United States customers with a returns portal for cost-efficient and timely returns. We offer free returns for orders over $400 USD, if your order is under this amount, a label fee of $10 USD will be deducted from your store credit/refund, once your item is returned back to Myra Swim HQ.

 

TO INITIATE A RETURN PLEASE CLICK HERE

After downloading the returns label from the portal, you will then need to return your package to a DHL hub of your choice with all items and labels secured. Please ensure tag/hygiene stickers all are attached and the garments are in original condition. Ensure you familiarise yourself with our terms and conditions of purchasing/returns to avoid any confusion in regards to the returns policy. 

 

Find a DHL service point near you 

Please ensure tag/hygiene stickers all are attached and the garments are in original condition.

 

TERMS AND CONDITIONS OF RETURNS

RETURNING SALE ITEMS OR DISCOUNTED ITEMS

Items marked 'sale' or discounted with a promotional code are not eligible for a refund. Only Store Credit - No Exceptions

Items purchased during sale periods with an automatic discount are not eligible for a refund. Only Store Credit - No Exceptions

If items bought with a discount code are returned, you will be issued a store credit of the amount paid to repurchase the desired item, we do not allow a further discount code to repurchase.

 

FINAL SALE ITEMS

All skin products, accessories & towels are final sale. 

 

FULL PRICE ORDERS

Full priced items are only eligible for refunds. We do not reimburse for return shipping. All refunds are given of the full price value of the item minus the initial shipping cost of the order.

Unworn items must be returned in original packaging- with hygiene liner still attached, Myra Swim tags, and garment bag. We can legally refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.

We suggest you try on your Myra Swim garments over your underwear due to hygiene reasons, once you are happy, off with the tags & straight to the pool!

The customer is responsible to send back the garments to the address provided with the returns form filled out in FULL with order number.

We do not offer straight exchanges. In the case you'd like to re-order the same item just different variant, you will be given a store credit for the price of the garment to repurchase your correct items. You'll do this by placing a new order online.

Returns & store credits are processed within 2 business days after item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.

 

FAULTS

If you across a fault in your item which you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team info@myraswim.com with a photo so we can assess the issue & establish a mutual happy outcome.  

 

STORE CREDITS

A store credit will be emailed to you in the form of a gift card, which you can use to repurchase your desired piece! Store Credits have no expiry.

Please be aware that you will receive the store credit for the amount you paid for your piece, minus shipping fees. If you have any issues, please email info@myraswim.com

 

AFTERPAY RETURNS  

If you choose to return an AfterPay order that is full priced, you will received a full refund via Afterpay. If you return an AfterPay order where you purchased sale items or used a discount code on your order you will be issued store credit for the full amount of the unwanted item. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.

 

RETURN FEES & PENALTIES

• We ‘Myra Swim’ reserve the right to refuse returns & not honour refunds on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.

• In the occurrence of garments returned within these conditions we will void your refund/store credit. Returning of garment back to the customer will incur a return shipping cost to be paid by the customer.

• This policy is set in place due to swimwear being classified as ‘underwear’ & due to hygiene reasons once garments are not resalable they have to be destroyed, which is a loss to our company, unhygienic & harmful for the environment.

• If garment bags are not returned, there is a $10 fee deducted from your store credit/refund. If you order 2 or more items and it comes in 1 bag and you return 1 you may keep the garment back. Please note this on your returns form

PENALTY FOR SOILED RETURNED ITEM
USD $20 return shipping label fee

* Full priced items are classed as swimwear and clothing items from our website that have not been discounted in any way (including first purchase discount). Item must be returned in original condition with all tags and hygiene labels in tact. All skin, accessories and hats are final sale and are not able to be returned unless deemed faulty by Myra Swim. 

All details and terms of our returns policy are highlighted on this page however if you have any enquires, email our customer service team: returns@myraswim.com