FAQ
HERE AT MYRA SWIM WE WILL TRY TO PROVIDE YOU WITH ALL THE INFORMATION YOU NEED ABOUT SELECTING, ORDERING & RECEIVING THE RIGHT PRODUCT FOR YOU.
IF WE DON'T ANSWER YOUR QUESTIONS BELOW PLEASE CONTACT OUR CUSTOMER SERVICE TEAM.
INFO@MYRASWIM.COM OR CLICK HERE
PRODUCT DETAILS
Myra Swim swimwear is made to fit and feel like a second skin. For ultimate comfort and durability all year round. Myra Swim fabrics are high quality Nylon spandex and with a seamless finish are made to stretch and mould to any body type. You will find our sizes are super stretchy to fit all curves with out giving you that dug into skin look.
PRODUCT CARE
Caring for your swimwear is important. Make sure you follow the simple steps to keeping your swimwear clean and fresh for summer use.
• Hand wash garments in cold soapy water, rinse after.
• Do not wash in warm or hot water.
• Lay flat out of direct sunlight to dry.
• Make sure after leaving the beach that all sand is removed from garment as this can dry out the fabric.
• Do not dry clean garments
• Store in a dry place where air flows frequently to avoid moisture from building in garments.
• Do not leave in direct sunlight.
• Avoid contact with sunscreens, oils & chlorine- this may cause colour to fade and damage material.
• Avoid contact with rough surfaces. EG- rocks, pebble/ stone pool surfaces. We do not take responsibility for balling of fabrics when made in contact with rough surfaces.
• We recommend to avoid contact with warm/hot water or sauna-like conditions.
• Any garments with zips must be washed to remove sand from zips
• Wear with confidence we made these pieces with love for you to enjoy!
SIZING & FIT NOTES
Please use the Myra Size Guides as an estimate as to what size to purchase, as styles, sizes and cuts vary between each individual item and may not be consistent with the size guide measurements.
• If you are unsure & require further assistant regarding your sizes and measurements our customer service team are more than happy to help you. Please contact them via our contact page
• All Myra Swim garments are physically labeled with AUS sizing labels, unless stated otherwise.
THE BASIC MYRA FIT BREAK DOWN
• Our sizes run in five standard sizes. Extra Small, Small, Medium, Large & Extra Large.• All pieces are standard sizing unless advised on the item description.
We suggest to read all garment item descriptions online to avoid ordering the wrong size.
• Seamless finishes give a super stretchy feel and can stretch out to 1 size bigger (returning back to normal size when taken off)
• Due to our minimal cut & coverage style we suggest larger busts going up one size to your normal t-shirt size unless you are comfortable with minimal coverage.
• Please note XS & XL sizes are slowly being introduced into our stock so any questions regarding these sizes please contact our customer service team. If you do not see a selected style in the extended sizes please contact our customer service team to be advised if it will be stocked any time soon.
MYRA MINI SIZING
• When selecting kids sizes, choose the size closest to your child's age.
• If your child is in-between sizes and you are unsure what size to buy, we recommend sizing up, to accommodate your growing child.
• If your child has a longer torso we suggest going up 1 size in our one pieces.
• If you child is 11+ , we recommend a women's XS
SHIPPING![]()
CUSTOMS IMPORT DUTY & TAXES
PLEASE BE AWARE THAT MYRA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.
OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.
MYRASWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.
• If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal.
• All items are to be signed for by DHL. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us this $25 fee will occur.
• If you choose to remove a signature from your shipment us Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
• We will not pay for your return shipping this is the customers responsibility.
TRACK YOUR ORDER
All Myra Swim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.
Please find your location below.
Copy & paste the tracking into the red 'track your order' links provided.
If you require further assistance please contact the mailing service directly with your tracking number or our customer service team - info@myraswim.com
USA
TRACK YOUR ORDER
CALL - 1-800-742-5877
CANADA
TRACK YOUR ORDER
CALL - 1-800-742-5877
NEW ZEALAND
TRACK YOUR ORDER
CALL - +64 800 800 020
MEXICO
TRACK YOUR ORDER
CALL - 1-800-742-5877
SOUTH AMERICA
TRACK YOUR ORDER
CALL-
BRAZIL - 0800-892-1589
ARGENTINA - 0800-333-0165
ASIA
TRACK YOUR ORDER
CALL -
CHINA - 10-800-711-0934
JAPAN - 00531-11-4474
HONG KONG - 800-96-2445
KOREA - 00798-1-1-002-3365
MALAYSIA - 1-800-81-4666
PHILIPPINES - 1-800-1-111-0601
SINGAPORE - 0800-110-1728
TAIWAIN - 00801-10-4240
THAILAND - 001-800-110063187
EUROPE
TRACK YOUR ORDER
CALL -
FRANCE - 0800-90-5402
IRELAND - 1-800-559-015
ITALY - 800-789322
NORWAY - 800-16769
GERMANY - 0800-181-1574
BELGIUM - 0800-81038
SPAIN - 900-9-71127
UNITED KINDOM
TRACK YOUR ORDER
CALL - 03457 877 877
DUBAI
TRACK YOUR ORDER
CALL - 8000-4441469
AFRICA
TRACK YOUR ORDER
CALL - SOUTH AFRICA - 0800-983-736
ALL OTHER COUNTRIES
TRACK YOUR ORDER
SALE PERIODS
All sale period items are FINAL SALE. No refunds, unless item is faulty.
Orders can be returned for store credit only.
PLEASE READ INFORMATION BELOW BEFORE CONTACTING OUR CUSTOMER SERVICE TEAM.
• Allow up to 7 business days for your order to be processed due to high order volumes.
• If wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment. This is due to high volumes of orders/emails during sale periods.
• If your order is shipped before your customer service email is checked it is the customers responsibility to return the incorrect items purchased.
• Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.
• Sale discounts can not be redeemed outside the advertised sale dates & times.
If orders are placed before or after the sale times we can not reimburse you for the sale difference.
• Ff you are to return a sale item for store credit we can not honour the previous sale discount to repurchase new/exchange items. New purchases with store credits are to be used with current prices & current valid offers.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE
A store credit will be emailed to you in the form of a gift card, which you can use to repurchase your desired piece! Store Credits have no expiry.
Please be aware that you will receive the store credit for the amount you paid for your piece, minus shipping fees. If you have any issues, please email info@myraswim.com
Myra Swim Returns
PO BOX 492
Currumbin 4223 QLD
AUSTRALIA
STEPS OF RETURNING YOUR ITEMS - USA ORDERS
Myra Swim provides our United States customers with a returns portal for cost efficient and timely returns. We offer free returns for orders over $200 USD, if your order is under this amount, a label fee of $15 USD will be deducted from your store credit/refund, once your item is returned back to Myra Swim HQ.
TO INITIATE A RETURN:
Email returns@myraswim.com with the following:
1. Name:
2. Order Number:
3. Items Being Returned:
4. Reason:
5. Attach Pictures of the below areas of the garments being returned:
• Front of Garment
• Back of Garment
• Crotch of Garment (For One Piece & Bottom Returns Only)
PLEASE NOTE THAT FINAL INSPECTION OF GARMENT WILL TAKE PLACE ONCE RETURN ARRIVES BACK AT HQ.
Find a DHL service point near you
Once we have received the above information & requirements, a return label will be emailed to you, you will then need to return your package to a DHL hub of your choice with all items and labels secured. Please ensure tag/hygiene stickers all are attached and the garments are in original condition. Ensure you familiarise yourself with our terms and conditions of purchasing/returns to avoid any confusion in regards to the returns policy.
GIFT CARDS
• Gift cards are non refundable. Customers who have received & used a gift card are not eligible for refunds, exchange only.
• Gift cards do not have expiry dates.