Returns

MYRA SWIM RETURNS

Myra Swim PTY LTD reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy. 

Myra Swim wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we're here to help you get your order correct.

• All orders are provided with a MYRA SWIM return form. They are located in the black envelope along side your thank you & garment care card. Access Return Form Here

• Items must leave customer’s hands within 7 days of receiving to action a refund or store credit for exchange.

STEPS OF RETURNING YOUR PURCHASES

1- Try on your garments over underwear

2- Take unwanted garments & check tag/hygiene sticker that all are attached in original condition. Place items back in garment bag.

3- Read our terms & conditions of purchase below to avoid any confusion & processing delays.

4- Fill out your returns form making sure you fill in ALL sections to make it easier/faster for us to process at Myra Swim HQ.

5- Post back to address provided or use our Returns Portal below. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.

Return Address
Myra Swim Returns
PO BOX 492
Currumbin 4223 QLD 
AUSTRALIA

6- Once the items arrive at Myra Swim HQ you will receive an email confirmation that your items have been refunded or your store credit is ready to use.

A copy of our returns form can be found here.

TERMS & CONDITIONS OF RETURNS

SALE / DISCOUNTED ORDERS -

• Items marked "Sale" or discounted with a promo code are not eligible for Refund. Only Store Credit - No Exceptions.
• Items bought with a discount code will be issued a store credit to repurchase the desired item, we do not allow a further discount code to repurchase.

    FINAL SALE ITEMS -

    • All skin products, accessories & towels are final sale no returns no exchanges. 

      FULL PRICE ORDERS-

      Full priced items are only eligible for refunds. We do not reimburse for return shipping. All refunds are given of the full price value of the item minus the initial shipping cost of the order.
        • Unworn items must be returned in original packaging- with hygiene liner still attached, Myra Swim tags, and garment bag. We can legally refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.
          • We suggest you try on your Myra Swim garments over your underwear due to hygiene reasons, once you are happy, off with the tags & straight to the pool!
            • The customer is responsible to send back the garments to the address provided with the returns form filled out in FULL with order number.

            • We do not offer straight exchanges. In the case you'd like to re-order the same item just different variant, you will be given a store credit for the price of the garment to repurchase your correct items. You'll do this by placing a new order online.
            • Returns & store credits are processed within 2 business days after item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.
            • Faulty garments. If you across a fault in your item which you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team info@myraswim.com with a photo so we can assess the issue & establish a mutual happy outcome.  
             

            USA RETURNS PORTAL

            Myra Swim provides our United States customers with a returns portal for cost efficient and timely returns. We offer free returns for orders over $200 USD, if your order is under this amount, a label fee of $15 USD will be deducted from your store credit/refund, once your item is returned back to Myra Swim HQ.

            TO INITIATE A RETURN:

            Email returns@myraswim.com with the following:

            1. Name:

            2. Order Number: 

            3. Items Being Returned:

            4. Reason: 

            5. Attach Pictures of the below areas of the garments being returned:

            • Front of Garment

            • Back of Garment 

            • Crotch of Garment (For One Piece & Bottom Returns Only)

            Once we have received the above information & requirements, a return label will be emailed to you, you will then need to return your package to a DHL hub of your choice with all items and labels secured. Please ensure tag/hygiene stickers all are attached and the garments are in original condition. Ensure you familiarise yourself with our terms and conditions of purchasing/returns to avoid any confusion in regards to the returns policy.

             

            RETURN FEES & PENALTIES 

            • We ‘Myra Swim’ reserve the right to refuse returns & not honour refunds on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.

            • In the occurrence of garments returned within these conditions we will void your refund/store credit. Returning of garment back to the customer will incur a return shipping cost to be paid by the customer.

            • This policy is set in place due to swimwear being classified as ‘underwear’ & due to hygiene reasons once garments are not resalable they have to be destroyed which is a loss to our company, unhygienic & bad for the environment. 

            • If garment bags are not returned there is a $10 fee deducted from your store credit/refund. If you order 2 or more items and it comes in 1 bag and you return 1 you may keep the garment back. Please note this on your returns form.