1- Try on your garments over underwear
2- Take unwanted garments & check tag/hygiene sticker that all are attached in original condition. Place items back in garment bag.
3- Read our terms & conditions of purchase below to avoid any confusion & processing delays.
4- Fill out your returns form making sure you fill in ALL sections to make it easier/faster for us to process at Myra Swim HQ.
5- Post back to address provided. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.
Myra Swim Returns
PO BOX 492
Currumbin 4223 QLD
6- Once the items arrive at Myra Swim HQ you will receive an email confirmation that your items have been refunded or your store credit is ready to use.
A copy of our returns form can be found here.
Please allow up to 3-4 business days for your return to be processed during sale periods.
STEPS OF RETURNING YOUR ITEMS - USA ORDERS
Myra Swim provides our United States customers with a returns portal for cost efficient and timely returns. We offer free returns for orders over $200 USD, if your order is under this amount, a label fee of $15 USD will be deducted from your store credit/refund, once your item is returned back to Myra Swim HQ.
TO INITIATE A RETURN:
Email firstname.lastname@example.org with the following:
2. Order Number:
3. Items Being Returned:
5. Attach Pictures of the below areas of the garments being returned:
• Front of Garment
• Back of Garment
• Crotch of Garment (For One Piece & Bottom Returns Only)
PLEASE NOTE THAT FINAL INSPECTION OF GARMENT WILL TAKE PLACE ONCE RETURN ARRIVES BACK AT HQ.
Once we have received the above information & requirements, a return label will be emailed to you, you will then need to return your package to a DHL hub of your choice with all items and labels secured. Please ensure tag/hygiene stickers all are attached and the garments are in original condition. Ensure you familiarise yourself with our terms and conditions of purchasing/returns to avoid any confusion in regards to the returns policy.
Items marked 'sale' or discounted with a promotional code are not eligible for a refund. Only Store Credit - No Exceptions
Items purchased during sale periods with an automatic discount are not eligible for a refund. Only Store Credit - No Exceptions
If items bought with a discount code are returned, you will be issued a store credit of the amount paid to repurchase the desired item, we do not allow a further discount code to repurchase.
FINAL SALE ITEMS
All skin products, accessories & towels are final sale.
FULL PRICE ORDERS
Full priced items are only eligible for refunds. We do not reimburse for return shipping. All refunds are given of the full price value of the item minus the initial shipping cost of the order.
Unworn items must be returned in original packaging- with hygiene liner still attached, Myra Swim tags, and garment bag. We can legally refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.
We suggest you try on your Myra Swim garments over your underwear due to hygiene reasons, once you are happy, off with the tags & straight to the pool!
The customer is responsible to send back the garments to the address provided with the returns form filled out in FULL with order number.
We do not offer straight exchanges. In the case you'd like to re-order the same item just different variant, you will be given a store credit for the price of the garment to repurchase your correct items. You'll do this by placing a new order online.
Returns & store credits are processed within 2 business days after item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.
If you across a fault in your item which you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team email@example.com with a photo so we can assess the issue & establish a mutual happy outcome.
A store credit will be emailed to you in the form of a gift card, which you can use to repurchase your desired piece! Store Credits have no expiry.
Please be aware that you will receive the store credit for the amount you paid for your piece, minus shipping fees. If you have any issues, please email firstname.lastname@example.org
If you choose to return an AfterPay order that is full priced, you will received a full refund via Afterpay. If you return an AfterPay order where you purchased sale items or used a discount code on your order you will be issued store credit for the full amount of the unwanted item. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.
RETURN FEES & PENALTIES
• We ‘Myra Swim’ reserve the right to refuse returns & not honour refunds on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.
• In the occurrence of garments returned within these conditions we will void your refund/store credit. Returning of garment back to the customer will incur a return shipping cost to be paid by the customer.
• This policy is set in place due to swimwear being classified as ‘underwear’ & due to hygiene reasons once garments are not resalable they have to be destroyed, which is a loss to our company, unhygienic & harmful for the environment.
• If garment bags are not returned there is a $10 fee deducted from your store credit/refund. If you order 2 or more items and it comes in 1 bag and you return 1 you may keep the garment back. Please note this on your returns form
* Full priced items are classed as swimwear and clothing items from our website that have not been discounted in any way (including first purchase discount). Item must be returned in original condition with all tags and hygiene labels in tact. All skin, accessories and hats are final sale and are not able to be returned unless deemed faulty by Myra Swim.
All details and terms of our returns policy are highlighted on this page however if you have any enquires, email our customer service team: email@example.com