SHIPPING

Delivery time is an approximate for order placed before 9am Monday - Friday.
All times noted below are Australian Eastern Standard Time (AEST)


WE DO NOT SHIP TO PO BOXES 

ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING.
DHL EXPRESS SERVICE REQUIRES A SIGNATURE UPON DELIVERY, NO EXCEPTIONS.
DHL STANDARD DELIVERY HAS A COMPULSORY A SAFE DROP SERVICE.
• If you choose to remove a signature from your DHL Express shipment us Myraswim PTY LTD can not take responsibility for any stolen, lost or damaged shipments once deemed delivered by the carrier.
• We do not ship to Russia or military bases. 
• Please allow 48 business hours for processing orders and to receive tracking number/confirmation of order shipment (During non-sale periods).
• Myra Swim are not liable for wrong information being entered during checkout process. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.
• If you are situated in the Middle East, Eastern parts of Europe or in a remote location then we strongly recommend opting for DHL Express
• Please note that standard shipping times can vary between 5 to 21 days due to some delays with COVID-19.
• If you are needing your order by a certain date, we strongly recommend opting for Express shipping to ensure your package arrives in time.

 


 

CUSTOMS IMPORT DUTY & TAXES

• PLEASE BE AWARE THAT MYRA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS. OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
• THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.
• MYRA SWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.
• If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal.
• All items are to be signed for by DHL or Australia Post. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us this $25 fee will occur.
• Myra Swim will not cover return shipping, this is the customers responsibility.
Myra Swim would highly suggest choosing DHL standard delivery on all orders to Europe & Canada or if your country has a low duties and taxes threshold. 


TRACK YOUR ORDER
ALL MYRA SWIM PURCHASES WILL COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER DISPATCH CONFIRMATION EMAIL.
PLEASE FIND YOUR LOCATION BELOW. COPY & PASTE THE TRACKING INTO THE RED 'TRACK YOUR ORDER' LINKS PROVIDED. 
IF YOU REQUIRE FURTHER ASSISTANCE PLEASE CONTACT THE MAILING SERVICE DIRECTLY WITH YOUR TRACKING NUMBER
OR OUR CUSTOMER SERVICE TEAM - INFO@MYRASWIM.COM

AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78

USA
TRACK YOUR ORDER
CALL - 800-426-5962

CANADA
TRACK YOUR ORDER
CALL - +1 855 345 7447

NEW ZEALAND
TRACK YOUR ORDER
CALL - 0800 800 020

MEXICO
TRACK YOUR ORDER
CALL-                                                                                                              MEXICO - +52 (55) 5345 7000     

SOUTH AMERICA
TRACK YOUR ORDER
CALL- 
BRAZIL - 0800 892 1589
ARGENTINA - 0810 1223 345

ASIA
TRACK YOUR ORDER
CALL -
CHINA - 95380
JAPAN - 0120-39-2580
HONG KONG - +852-2400-3388
KOREA - 1588-0001
MALAYSIA - 1-800-888-388
PHILIPPINES - +63 2 8811 7000
SINGAPORE - +65 6285 8888
TAIWAIN - 0800-769-888
THAILAND - 02-345-5000

EUROPE
TRACK YOUR ORDER
CALL -
FRANCE - 0825100080
IRELAND - 0818 725 725
ITALY - 199 199 345
NORWAY - +47 21 00 22 00
UK - 0808-234-2907
GERMANY - 0180 6 345 300-1
BELGIUM - 02 715 50 50
SPAIN - +34 902 12 24 24

DUBAI
TRACK YOUR ORDER
CALL - +49 228 92 95 95 95

AFRICA
TRACK YOUR ORDER
CALL - SOUTH AFRICA - 0860 345 000

ALL OTHER COUNTRIES
TRACK YOUR ORDER
 
TRACK YOUR STANDARD SHIPPING ORDER
ALL MYRA SWIM PURCHASES COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER CONFIRMATION EMAIL. PLEASE FIND YOUR LOCATION BELOW AND ENTER THE TRACKING ID THAT CAN BE FOUND ON THE LEFT HAND SIDE OF THE PAGE THAT APPEARS WHEN CLICKING ON THE DHL TRACKING IN THE EMAIL. PLEASE NOTE THAT DELIVERY WILL BE HANDLED BY YOUR NATIONAL POSTAL SERVICE.

NORTH AMERICAS
UNITED STATES
CANADA
MEXICO

SOUTH AMERICA
BRAZIL 

ASIA
CHINA
HONG KONG
JAPAN
KOREA
MALAYSIA 
PHILLIPINES
SINGAPORE
THAILAND
TAIWAN 

EUROPE
UNITED KINGDOM
FRANCE
SPAIN
AUSTRIA
SWEDEN
GERMANY
IRELAND
ITALY
BELGIUM
NORWAY 

OCEANIA
NEW ZEALAND

UNITED ARAB EMIRATES
DUBAI
ABU DHABI 

MIDDLE EAST
KUWAIT   

AFRICA
SOUTH AFRICA

SALE PERIODS DISPATCH TIMES
• Please allow between 5-10 business days for your order to be processed, due to high order volumes.
• Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment.
• If your order is shipped before your customer service email is checked it is the customers responsibility to return the incorrect items purchased.
• Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE
Additional information on FAQ pages or contact info@myraswim.com

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