Shipping

PLEASE BE ADVISED THERE MAY BE SHIPPING DELAYS DUE TO COVID-19

Delivery time is an approximate for order placed before 9 am weekdays. 

We are an Australian based HQ so all times noted below are Australian Eastern Standard Time - AEST.

WE DO NOT SHIP TO PO BOXES

ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING & REQUIRE A SIGNATURE UPON DELIVERY, NO EXCEPTIONS.
If you request for the signature to be removed from your shipment, Myra Swim or DHL are not liable for the shipment being lost or stolen.

We do not ship to Russia or military bases. 

Please allow 24 hours for processing orders and to receive tracking number/confirmation of order shipment.

Myra Swim are not liable for wrong information being entered during checkout process. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.  

 

CUSTOMS IMPORT DUTY & TAXES

PLEASE BE AWARE THAT MYRA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.

OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.

MYRA SWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal.

All items are to be signed for by DHL or Australia Post. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us this $25 fee will occur.
We will not pay for your return shipping, this is the customers responsibility.

 

TRACK YOUR ORDER

ALL MYRA SWIM PURCHASES WILL COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER DISPATCH CONFIRMATION EMAIL.

PLEASE FIND YOUR LOCATION BELOW.
COPY & PASTE THE TRACKING INTO THE RED 'TRACK YOUR ORDER' LINKS PROVIDED. 

IF YOU REQUIRE FURTHER ASSISTANCE PLEASE CONTACT THE MAILING SERVICE DIRECTLY WITH YOUR TRACKING NUMBER
OR OUR CUSTOMER SERVICE TEAM - INFO@MYRASWIM.COM

AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78

USA
TRACK YOUR ORDER
CALL - 800-426-5962

CANADA
TRACK YOUR ORDER
CALL - 800-426-5962

NEW ZEALAND
TRACK YOUR ORDER
CALL - +64 800 800 020

MEXICO
TRACK YOUR ORDER
CALL - 55 5345 7000

SOUTH AMERICA
TRACK YOUR ORDER
CALL- 
BRAZIL - 0800-892-1589
ARGENTINA - 0800-333-0165

ASIA
TRACK YOUR ORDER
CALL -
CHINA - 10-800-711-0934
JAPAN - 00531-11-4474
HONG KONG - 800-96-2445
KOREA - 00798-1-1-002-3365
MALAYSIA - 1-800-81-4666
PHILIPPINES - 1-800-1-111-0601
SINGAPORE - 0800-110-1728
TAIWAIN - 00801-10-4240
THAILAND - 001-800-110063187

EUROPE
TRACK YOUR ORDER
CALL -
FRANCE - 0800-90-5402
IRELAND - 1-800-559-015
ITALY - 800-789322
NORWAY - 800-16769
UK - 0808-234-2907
GERMANY - 0800-181-1574
BELGIUM - 0800-81038
SPAIN - 900-9-71127

DUBAI
TRACK YOUR ORDER
CALL - 8000-4441469

AFRICA
TRACK YOUR ORDER

CALL - SOUTH AFRICA - 0800-983-736

ALL OTHER COUNTRIES
TRACK YOUR ORDER

 

 

SALE PERIODS

ALL SALE ITEMS ARE FINAL SALE. No refunds, unless faulty. Orders can be returned for store credit only.

• Please allow up to 7 business days for your order to be processed due to high order volumes.

• Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment.

• If your order is shipped before your customer service email is checked it is the customers responsibility to return the incorrect items purchased.

• Once a sale order is placed we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.

PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE

Additional information on FAQ pages or contact info@myraswim.com