Free Unlimited Return Valid in US and CA.
PRICES DO NOT INCLUDE DUTIES, TAXES OR TARIFF IMPORT FEE'S
SIZING & FIT NOTES
Please use the Myra Size Guides as an estimate as to what size to purchase, as styles, sizes and cuts vary between each individual item and may not be consistent with the size guide measurements.
• If you are unsure & require further assistant regarding your sizes and measurements our customer service team are more than happy to help you. Please contact them via our contact page
• All Myra Swim garments are physically labeled with AUS sizing labels, unless stated otherwise.
THE BASIC MYRA FIT BREAK DOWN
• Our sizes run in five standard sizes. Extra Small, Small, Medium, Large & Extra Large.
• All pieces are standard sizing unless advised on the item description.
We suggest to read all garment item descriptions online to avoid ordering the wrong size.
• Seamless finishes give a super stretchy feel and can stretch out to 1 size bigger (returning back to normal size when taken off)
• Due to our minimal cut & coverage style we suggest larger busts going up one size to your normal t-shirt size unless you are comfortable with minimal coverage.
• Please note XS & XL sizes are slowly being introduced into our stock so any questions regarding these sizes please contact our customer service team. If you do not see a selected style in the extended sizes please contact our customer service team to be advised if it will be stocked any time soon.
MYRA MINI SIZING
• When selecting kids sizes, choose the size closest to your child's age.
• If your child is in-between sizes and you are unsure what size to buy, we recommend sizing up, to accommodate your growing child.
• If your child has a longer torso we suggest going up 1 size in our one pieces.
• If your child is 11+ , we recommend a women's XS
PRODUCT DETAILS
Myra Swim swimwear is made to fit and feel like a second skin. For ultimate comfort and durability all year round. Myra Swim fabrics are high quality Nylon spandex and with a seamless finish are made to stretch and mould to any body type. You will find our sizes are super stretchy to fit all curves with out giving you that dug into skin look.
Delivery time is approximate for orders placed before 9 am Monday - Friday.
All times noted below are Australian Eastern Standard Time (AEST).
WE DO NOT SHIP TO PO BOXES
CUSTOMS IMPORT DUTY & TAXES
Please note: Import duties, taxes, and tariffs are determined by your country’s government, not by Myraswim Pty Ltd.
• PLEASE BE AWARE THAT MYRA SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY THIS INCLUDES NEW USA TARIFF'S, NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS. OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
• THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES BEFORE PLACING AN ORDER.
• MYRA SWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.
• If you choose to reject/refuse delivery due to customs fees, a $40.00 return fee will be deducted from your refund/store credit to cover return shipping due to your refusal.
• All items are to be signed for by DHL or Australia Post. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us, this $40.00 fee will occur.
•If you choose to remove a signature from a package. Myraswim takes no responsibly for the item becoming lost or stolen, we initially implement signatures on all shipments to prevent this.
• Myra Swim will not cover return shipping; this is the customer's responsibility.
• Myra Swim does not cover exchange import duties, taxes or Tariff's.
• We suggest choosing DHL standard delivery on all orders to Europe & Canada or if your country has a low duties and taxes threshold.
Our Garments are designed in Australia & Manufactured in China.
TRACK YOUR ORDER
ALL MYRA SWIM PURCHASES WILL COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER DISPATCH CONFIRMATION EMAIL.
PLEASE FIND YOUR LOCATION BELOW. COPY & PASTE THE TRACKING INTO THE RED 'TRACK YOUR ORDER' LINKS PROVIDED.
AUSTRALIA
TRACK YOUR ORDER
CALL - 13 76 78
USA
TRACK YOUR ORDER
CALL - 800-426-5962
CANADA
TRACK YOUR ORDER
CALL - +1 855 345 7447
NEW ZEALAND
TRACK YOUR ORDER
CALL - 0800 800 020
MEXICO
TRACK YOUR ORDER
CALL +52 (55) 5345 7000
SOUTH AMERICA
TRACK YOUR ORDER
CALL-
BRAZIL - 0800 892 1589
ARGENTINA - 0810 1223 345
ASIA
TRACK YOUR ORDER
CALL -
CHINA - 95380
JAPAN - 0120-39-2580
HONG KONG - +852-2400-3388
KOREA - 1588-0001
MALAYSIA - 1-800-888-388
PHILIPPINES - +63 2 8811 7000
SINGAPORE - +65 6285 8888
TAIWAN - 0800-769-888
THAILAND - 02-345-5000
EUROPE
TRACK YOUR ORDER
CALL -
FRANCE - 0825100080
IRELAND - 0818 725 725
ITALY - 199 199 345
NORWAY - +47 21 00 22 00
UK - 0808-234-2907
GERMANY - 0180 6 345 300-1
BELGIUM - 02 715 50 50
SPAIN - +34 902 12 24 24
DUBAI
TRACK YOUR ORDER
CALL - +49 228 92 95 95 95
AFRICA
TRACK YOUR ORDER
CALL - SOUTH AFRICA - 0860 345 000
ALL OTHER COUNTRIES
TRACK YOUR ORDER
TRACK YOUR STANDARD SHIPPING ORDER
ALL MYRA SWIM PURCHASES COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER CONFIRMATION EMAIL. PLEASE FIND YOUR LOCATION BELOW AND ENTER THE TRACKING ID THAT CAN BE FOUND ON THE LEFT HAND SIDE OF THE PAGE THAT APPEARS WHEN CLICKING ON THE DHL TRACKING IN THE EMAIL. PLEASE NOTE THAT DELIVERY WILL BE HANDLED BY YOUR NATIONAL POSTAL SERVICE.
PLEASE NOTE: ONCE YOUR ORDER HAS BEEN DISPATCHED WITH STANDARD SHIPPING, YOUR ADDRESS CAN NOT BE CHANGED.
SALE PERIODS DISPATCH TIMES
- Please allow 5-10 business days for your order to be processed due to high order volumes.
- Please be aware that DHL Standard can take longer than the suggested shipping time frame during sale periods.
- Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods, we can not take responsibility for changing the order before pick up of shipment.
- If your order is shipped before your customer service email is checked, it is the customer's responsibility to return the incorrect items purchased.
- Once a sale order is placed, we can not add or remove items to or from the current placed order. A new order will have to be placed for additional items & items not wanted will have to be returned.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECKOUT PAGE
Additional information on FAQ pages or contact info@myraswim.com
MYRASWIM PTY LTD RESERVES THE RIGHT TO REJECT THE RETURN OF GOODS WHICH ARE NOT RETURNED IN ACCORDANCE WITH OUR DELIVERY AND RETURNS POLICY.
USA AND CANADA RETURNS
- Start your return via our online returns portal using your order number and zip code.
- Once submitted, your return label will be sent to you via email. Please attach it securely to your parcel.
- Drop your return off at the carrier location indicated on your label.
- Once received, your refund or store credit will be processed within 1–2 business days (3–4 business days during sale periods).
INTERNATIONAL RETURNS
- Start your return via our online returns portal using your order number and zip code.
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Once submitted, you will receive an email with return instructions, including where to purchase your return label and how to send your item back to us. Please ensure your item is securely packaged.
- Once received, your refund or store credit will be processed within 1–2 business days (3–4 business days during sale periods).
OUR RETURN POLICY
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Orders must be returned within 14 days of receiving your order.
- Refunds are only offered on full-priced Myra Swim items.
- Items marked ‘SALE’ or purchased during a sale period are final sale and cannot be returned (excludes $20 sign-up code).
- Skin products, sunscreens, footwear, and towels are final sale and cannot be returned.
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Items must be returned in original condition with hygiene stickers/tags attached. Soiled or tampered items will not be accepted and will be returned to the customer at their expense ($30 fee applies).
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Returns due to unaccepted or refused delivery, unclaimed parcels, or failure to pay duties/import taxes will incur a $40 processing fee. In these cases, refunds will not be provided and a store credit will be issued instead.
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Add Checkout+ at checkout to receive fully covered return shipping (USA & CANADA only). If Checkout+ is not selected, you will need to pay for return shipping.
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Exchange orders are shipped within 1–3 business days once your return is in transit. All exchange orders are shipped via DHL Express (duties and taxes not included).
- Refunds are issued to the original payment method used at purchase. If you paid with a gift card, any refund will first be credited back to the gift card, and any remaining amount will be refunded to your other payment method.
FAQ
Do you offer free returns and exchanges?
If Checkout+ is selected at checkout, your return shipping will be fully covered. If Checkout+ is not selected, a return shipping label can be generated via our returns portal, with the label fee calculated and charged at the time of lodgement.
Are sale or discounted items eligible for return or exchange?
Items marked ‘SALE’ or purchased during any promotional period using a discount are FINAL SALE and cannot be returned or exchanged. This excludes orders placed using the $20.00 sign up code.
Can I exchange my order?
Exchanges are available on full priced items only. Items marked ‘SALE’ or purchased during a sale period with any discount are FINAL SALE and cannot be exchanged or returned.
Exchanges are available to USA, Canada and UK customers only. Customers outside of these regions will need to select store credit and place a new order via our website.
What can I exchange my item for?
If your item does not fit as expected, you may exchange your full priced item for a different size, colour, or an alternative style via the “Shop Now” section in our returns portal.
How long do exchanges take to process?
Exchange orders are processed and dispatched within 1–3 business days once your return has been shipped and is in transit. All exchange orders are sent via DHL Express.
Do you cover duties, taxes or tariffs on exchanges?
Myra Swim does not cover or reimburse any duties, taxes, tariffs, or import fees on exchange orders.
Can I exchange my order more than once?
We offer one exchange per order. If you require another exchange, you will need to return your item for store credit and place a new order.
What happens if I refuse delivery of my order?
If a delivery is refused, the order will be returned to us and a $40 return fee will be deducted from your store credit. Refunds will not be issued under any circumstances.
How does my store credit work and how can I use it?
A store credit will be emailed to you in the form of a gift card. Our gift cards do not have an expiry date and can be used on any future purchase with Myra Swim. Store credits are non refundable and cannot be exchanged for cash.
What should I do if my item is faulty?
If you believe your item is faulty, please contact info@myraswim.com with your order number and clear images of the issue. Please note that general wear and tear is not considered a fault and is not covered.
How do Afterpay returns work?
If you return a full priced Afterpay order, you will receive a refund via Afterpay. If your order included sale items or a discount code, you will be issued store credit for the returned item. Your agreement with Afterpay remains in place and all scheduled repayments must still be completed.
